Privacy Policy – How Krikriya Protects Your Data

01 Introduction

This Privacy Policy explains how krikriya collects, uses, stores, and protects the personal information of players who register and use the krikriya platform at krikriya.app. Krikriya is committed to handling your data responsibly and transparently.

By creating an account on krikriya or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside krikriya's Terms and Conditions, which are available at krikriya.app/terms-conditions.

Krikriya may update this Privacy Policy from time to time. When material changes are made, we will notify registered players via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

02 What We Collect

Krikriya collects personal information in two main ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what krikriya collects and why:

03 How We Use Your Data

Krikriya uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy. The main purposes for which krikriya processes your personal information are:

• Account management: To create, maintain, and secure your krikriya account, including verifying your identity and age.
• Service delivery: To process your deposits and withdrawals, credit bonuses, and provide access to krikriya's games and features.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the krikriya platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of krikriya's support services.
• Legal compliance: To meet krikriya's obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Platform improvement: To analyse how players use krikriya and identify areas where the platform can be improved.
• Responsible gaming: To monitor player behaviour and identify signs of problem gambling, enabling krikriya to offer appropriate support tools.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from krikriya.

04 Legal Basis for Processing

Krikriya processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the krikriya service you have signed up for, including managing your account and processing transactions.
• Legal obligation: Krikriya is required by law to collect and retain certain data, particularly for identity verification and anti-money laundering compliance.
• Legitimate interests: Krikriya has a legitimate interest in preventing fraud, securing the platform, and improving its services — provided these interests do not override your rights.
• Consent: Where krikriya relies on your consent — for example, to send you marketing communications — you can withdraw that consent at any time by contacting krikriya support or updating your account preferences.

05 Data Sharing

Krikriya does not sell your personal data. However, krikriya may share your information with trusted third parties in the following limited circumstances:

• Payment processors: Krikriya shares necessary transaction data with bKash, Nagad, Rocket, and other payment service providers to process your deposits and withdrawals securely.
• Identity verification providers: Krikriya may use third-party KYC (Know Your Customer) services to verify your identity. These providers are bound by strict confidentiality obligations.
• Game providers: Some games on krikriya are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience.
• Legal authorities: Krikriya may disclose your data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of krikriya's business, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

06 Cookies and Tracking

Krikriya uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help krikriya remember your preferences and understand how you use the site.

The types of cookies krikriya uses include:

• Essential cookies: Required for the krikriya platform to function correctly. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Analytics cookies: Help krikriya understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on krikriya, such as your preferred language or display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your krikriya account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of krikriya. Krikriya does not use cookies to serve third-party advertising.

07 Data Retention

Krikriya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods krikriya applies are:

• Account data: Retained for the duration of your active krikriya account, plus a minimum of five years after account closure to meet legal and regulatory requirements.
• Transaction records: Retained for a minimum of five years in accordance with anti-money laundering regulations.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from the date of verification.
• Support communications: Retained for up to three years to assist with dispute resolution and service improvement.
• Technical and usage data: Typically retained for up to 24 months in anonymised or aggregated form for analytics purposes.

When your data is no longer required, krikriya will securely delete or anonymise it in accordance with our internal data disposal procedures.

08 Data Security

Krikriya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include:

• TLS encryption for all data transmitted between your device and krikriya's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Strict access controls ensuring that only authorised krikriya personnel can access personal data, and only on a need-to-know basis.
• Regular security audits and vulnerability assessments of the krikriya platform.
• Two-factor authentication options available to all krikriya account holders.
• Continuous monitoring for suspicious activity and potential data breaches.

While krikriya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights, krikriya will notify you as required by applicable law.

09 Your Rights

As a krikriya player, you have the following rights regarding your personal data. To exercise any of these rights, contact krikriya at [email protected] with your request. Krikriya will respond within 30 days.

• Right of access: You can request a copy of all personal data krikriya holds about you, along with information about how it is being used.
• Right to rectification: If any of your personal data held by krikriya is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you can request that krikriya deletes your personal data. Note that krikriya may be required to retain some data for legal compliance purposes even after an erasure request.
• Right to restrict processing: You can ask krikriya to limit how it uses your data in certain situations, for example while a dispute is being resolved.
• Right to data portability: You can request that krikriya provides your personal data in a structured, commonly used, machine-readable format so you can transfer it elsewhere.
• Right to object: You can object to krikriya processing your data for certain purposes, including direct marketing. If you opt out of marketing communications, krikriya will stop sending them promptly.
• Right to withdraw consent: Where krikriya relies on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Minors

Krikriya's services are strictly intended for adults aged 18 and above. Krikriya does not knowingly collect personal data from anyone under the age of 18. If krikriya discovers that a minor has registered an account, the account will be closed immediately and any associated personal data will be deleted.

If you are a parent or guardian and believe that a minor has provided personal information to krikriya, please contact us immediately at [email protected]. Krikriya will investigate and take appropriate action without delay.

11 Changes to This Policy

Krikriya may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised "Last Updated" date. We encourage you to review this page from time to time to stay informed about how krikriya protects your privacy. Your continued use of krikriya after any update constitutes your acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how krikriya handles your personal data, please get in touch with our team. We are here to help and will respond to all privacy-related enquiries promptly.

• Email: [email protected]
• Live Chat: Available 24/7 through your krikriya account dashboard

For data access, correction, or deletion requests, please email us with the subject line "Data Request" and include your registered krikriya username and mobile number so we can locate your account. Krikriya will acknowledge your request within 5 business days and complete it within 30 days.

For responsible gaming support or self-exclusion requests, please visit our dedicated Responsible Gaming page or contact support directly via live chat for the fastest response.